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	<title>BhonpoO &#187; Help Line</title>
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	<description>..an undesirable sound</description>
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		<title>Telenor Helpline (IVR) handling its illiterate Customer base</title>
		<link>http://www.bhonpoo.com/2008/12/15/telenor-helpline-ivr-handling-illiterate-customer-base/</link>
		<comments>http://www.bhonpoo.com/2008/12/15/telenor-helpline-ivr-handling-illiterate-customer-base/#comments</comments>
		<pubDate>Mon, 15 Dec 2008 12:29:01 +0000</pubDate>
		<dc:creator>yaser</dc:creator>
				<category><![CDATA[Customer Relationship Management]]></category>
		<category><![CDATA[Telecommunication]]></category>
		<category><![CDATA[Customer Friendly]]></category>
		<category><![CDATA[Help Line]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Telenor]]></category>

		<guid isPermaLink="false">http://www.bhonpoo.com/?p=161</guid>
		<description><![CDATA[This is something I observed a month ago and even though its a small thing but how handy it becomes Whenever you dial for Telenor Help Line the IVR asks you to select a language (English, Urdu or Pashto), it seems annoying to do this every time you dial but If you don&#8217;t press a [...]


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