15 Dec, 2008
Telenor Helpline (IVR) handling its illiterate Customer base
Posted by: yaser In: Customer Relationship Management|Telecommunication
This is something I observed a month ago and even though its a small thing but how handy it becomes Whenever you dial for Telenor Help Line the IVR asks you to select a language (English, Urdu or Pashto), it seems annoying to do this every time you dial but If you don’t press a key it will automatically start with the Urdu IVR.
Here is the link(telenor-help-line) of IVR recording. One better possibility could be that if User chooses a language and next time calls in, it should automatically start with previously selected language. However its still very helpful keeping in mind that Telenor has a very illiterate Customer Base.
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